Wonder of Words – Privacy Policy

I understand that privacy and the security of your personal information are extremely important. Because of that, this privacy policy sets out how Wonder of Words uses and protects any information that you give me when you use my website or contact me. I am committed to ensuring that your privacy is protected. Should I ask you to provide certain information by which you can be identified when using my website, then you can be assured that it will only be used in accordance with this privacy statement.

By using my website and services provided, you are consenting to the practices as described in this Privacy Policy. I may change this policy from time to time by updating this page. You should check this page regularly to ensure that you are happy with any changes. Please consult the “Effective Date” below to see when the Policy has been most recently updated. Your continued use of my Website and Services constitutes acceptance of any changes to this Policy. If you do not agree to this Privacy Policy, please do not use the Wonder of Words website or give me any personal data.

Who I am

When I say ‘I’ or ‘me’ in this policy, I am referring to myself, Laura Cudlip, the owner of Wonder of Words. Wonder of Words is home based in Ingleby Barwick, Stockton on Tees and is an online business for the supply of designed and printed Word Art creations.

What I collect

Personal Information

I may collect the following personal information via forms on my website, web-based applications, email, telephone, feedback or when you communicate with me via social media:

  • Your full name and address
  • other contact information including email address and telephone
  • demographic information such as postcode
  • other information relevant to customer orders
  • Information about any device you have used to access my website (such as your device’s make and model, browser or IP address) and also when and how you used my website.

Aggregate Information

Personal Information does not include Aggregate Information, which is information I collect or process about a group or category of data. Aggregate Information cannot be attributed to any individual. I may use and share such Aggregate Information to improve my Products and Services, understand and/or analyse usage, demand, and general business trends, reports, and databases summarising the foregoing, and generally for any purpose related to my business. Aggregate Information may be derived from information provided by passive data collection techniques described below. No Personal Information is included in Aggregate Information. This Policy does not restrict or limit my collection and use of Aggregate Information.

What I do with the information I gather

I require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Orders – to process and if required to ship your orders and to inform you about the status of your orders.
  • Consumer service – to provide you with consumer service, including responses to your enquiries, complaints and general feedback about my services. Consumer service may be provided through various forms of communication, including via email, letter, telephone and online chat features.
  • Social features – I may use your personal data from when you interact with third party social networking features such as Facebook Like or Tweeting or sharing with Google+. These features may be integrated on my website including for purposes such as allowing you to share content with friends. If you use these features, I may have the ability to obtain certain personal data about you from your social networking information. You can learn more about how these features work, and the profile data I may obtain about you, by visiting the website of the relevant third party social network.
  • Internal record keeping
  • I may use the information to improve my products and services
  • I may periodically send promotional emails about new products, special offers or other information which I think you may find interesting using the email address which you have provided if you consented to this when registering for the Wonder of Words e-newsletters.
  • From time to time, I may also use your information to contact you for market research purposes. I may contact you by email, phone, mail or via social media. I may use the information to customise the website according to your interests.

Security

I am committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, I have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information I collect online. Unfortunately, the transmission of information via the Internet is not completely secure. Although I will do my best to protect your personal data, I cannot guarantee the security of your data transmitted to and from the Website; any transmission is at your own risk. Once I have received your information, I will use strict procedures and security features to try to prevent unauthorised access. Any information submitted via a general contact form, call back request or as a general email enquiry is not stored on my server. By continuing to use my Website, web-based applications, products and services, you acknowledge and accept that despite the reasonable measures I employ, I do not guarantee that my Website, web-based applications, products and services and procedures are invulnerable to all security breaches or immune from viruses, security threats or other risks. In the event of any data breach, I will inform you of this within a reasonable and acceptable period of time as required by the GDPR regulations.

If you have registered for my e-newsletters then your personal information is not stored on the server for my website but on the servers managed and used by Benchmark Email. Your information is stored and processed in line with their privacy policy which you can find here –  https://www.benchmarkemail.com/email-marketing/privacy-policy. If you have any concerns about the storage and processing of your personal data in relation to joining my mailing list which is powered by Benchmark Email then please read through their privacy policy or do not register to receive my e-newsletters.

Transfers of Personal Information

I do not transfer Personal Information, including in content, to other countries.

How long do I keep your information for?

I will always retain your personal information in accordance with law and regulation but never retain your personal information in an identifiable format for any longer than is necessary.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.

I use cookies to recognise you and your preferences, enhance the performance of my Website and collect analytical information for the benefit of my business. My Website and web-based applications use a mixture of session (which expire with your browser session) and persistent (remain after your browser session expires) cookies to deliver services efficiently and to enhance the experience of using my Website and web-based applications. The only third-party cookies used by me are analytical/performance cookies such as Google Analytics that gather anonymised information. You can find more information about cookies at:

Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. The cookies used on this website have been categorised based on the categories found in the ICC UK Cookie guide.

Category 1: strictly necessary cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services, you have asked for, like shopping baskets or e-billing, cannot be provided.

Category 2: performance cookies

These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

By using my website, you agree that we can place these type of cookies on your device.

Category 3: functionality cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.

By using my website, you agree that we can place these type of cookies on your device.

Category 4: targeting cookies or advertising cookies

These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organizations.

Cookies used on this website

COOKIE NAMECOOKIE CATEGORYDESCRIPTIONDURATION
devicePixelRatio1
This cookie records your device’s pixel ratio. If your screen resolution is a retina or Hi DPI screen, then the website may choose to serve you higher resolution graphics
7 days
icwp-wpsf1Wordpress SecurityPermanent
moove_gdpr_popup1Holds details of acceptance of the cookie consent1 year
PHPSESSID1To identify your unique session on the websiteSession
PYPF1Used for PayPal PaymentsSession
SESS1To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered.Session
wordpress_test_cookie1WordPress test cookieSession

Google Analytics

I also use the following Google Analytics cookies:- _ga, _gat_gtag_UA_, _gid, _glsr_session. These cookies are used to collect information about how visitors use the Website. I use the information to compile reports and to help me improve the Website. The cookies collect information in an anonymous form, including the number of visitors to the Website, from where visitors have come to the Website and the pages they visited once on the Website. These cookies have a duration ranging from per session up to 2 years from setup date.

WooCommerce Cookies

To keep track of your shopping cart data, WooCommerce makes use of 3 cookies:

woocommerce_cart_hash
woocommerce_items_in_cart
wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and help WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored in these cookies.

PayPal Payments

Please note that all PayPal transactions are subject to the PayPal Privacy Policy which can be found here: www.paypal.com/uk/webapps/mpp/ua/privacy-full. All payment banking details are stored with PayPal. Please ensure that you are happy with the terms of the PayPal Privacy Policy when using PayPal to complete any transactions through my website.

Managing Your Cookie Consent

You can manage your cookie preferences for this website by clicking settings. Alternatively, most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however, in doing this, you may be limiting the functionality that is displayed on my website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.

If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software – http://en.wikipedia.org/wiki/Spyware. You can also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.

Links to other websites

My website at times may contain links to other websites of interest. However, once you have used these links to leave my site, you should note that I do not have any control over that other website. Therefore, I cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy policy applicable to the website in question.

Controlling your personal information

I will not sell, distribute or lease your personal information to third parties unless I have your explicit permission or are required by law to do so. You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on my website, look for the box that you can click to indicate your consent for the use of your personal data as outlined in my Privacy Policy.
  • if you have previously agreed to me using your personal information as detailed in this Privacy Policy, you may change your mind at any time by emailing me at laura@wonderofwords.co.uk or
  • You can also request access to any personal data I hold on you, request any data rectification or have the right to be forgotten and request data to be removed by emailing me as above at laura@wonderofwords.co.uk

This policy is effective from 24th May 2018.